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Engineering Service and Support
Mitsubishi Electric provides a comprehensive support services designed to exceed all customer expectations, while maximizing benefits through ensuring the lowest Total Cost of Ownership (TCOs) of our products. We provide training, supporting and consulting for our customer to utilize to the most benefit from our product in order to maximize efficiency of our customers’ manufacturing process and control. Our mission is to ensure that our product will operate perfectly with customer’s system which entrust the customers that their investment will value in both term of time and productivity.
Our Services
Consulting And Supporting Service

Our expert engineers speak three languages fluently: Thai, English and Japanese. We provide troubleshooting, parts recommendations, operation advice and programming advice such as fault diagnosis, replacing a defective module, or recommending the best alternative which depending on the nature of the problem and condition of your equipment.

Technical Service

Our fully-qualified engineers arrive equipped with diagnostic equipment, tools and replacement parts to provide troubleshooting services as well as operations and programming support. We also provide solutions to meet your unique industrial automation challenges, evaluate system performance and make recommendations to maximize uptime, increase productivity and improve the overall performance. Moreover, our technical experts have access to Mitsubishi Electric FA database which we store all data and knowledge to ensure world class efficiency and serve the best support to our customers.

Repair And Maintenance Service

All of our engineers who take a responsibility on repairing have been trained from MITSUBISHI Japan directly. Moreover, we also import a testing and measuring tools that have a same standard as using in Japan to ensure that all the products will work properly once they have been repaired. All the cases of repairing will be kept in our system to improve our technicians’ knowledge. Therefore, repairing duration can take less than 30 days. All of our repairing processes are operated in a country therefore this can guarantee the most reasonable price. We also develop preventive maintenance for inverter and remote maintenance via GSM modem.

Extended Warranty Contract (EWC) And Retrofit
Eco Changes is the Mitsubishi Electric Group's environmental statement, and expresses the Group's stance on environmental management. Through a wide range of businesses for homes, offices, factories, infrastructure and even outer space, we are helping contribute to the realization of a sustainable society. In line with the Mitsubishi Electric Group's corporate statement, "Changes for the Better," which reflects our drive to always seek improvement and make changes accordingly, Eco Changes represents our efforts to work together with our customers to change the global environment for the better.
Next day shipping

To maximize productivity, Mitsubishi Electric Factory Automation (Thailand) Co., Ltd. provides a fast delivery system to deliver required products to our customers. Most of our orders will be shipped on the next working day of receipt of a purchase order

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