Engineering Service and Support
Consulting And Supporting Service
Our expert engineers speak three languages fluently: Thai, English and Japanese. We provide troubleshooting, parts recommendations, operation advice and programming advice such as fault diagnosis, replacing a defective module, or recommending the best alternative which depending on the nature of the problem and condition of your equipment.
Our fully-qualified engineers arrive equipped with diagnostic equipment, tools and replacement parts to provide troubleshooting services as well as operations and programming support. We also provide solutions to meet your unique industrial automation challenges, evaluate system performance and make recommendations to maximize uptime, increase productivity and improve the overall performance. Moreover, our technical experts have access to Mitsubishi Electric FA database which we store all data and knowledge to ensure world class efficiency and serve the best support to our customers.
Repair And Maintenance Service
All of our engineers who take a responsibility on repairing have been trained from MITSUBISHI Japan directly. Moreover, we also import a testing and measuring tools that have a same standard as using in Japan to ensure that all the products will work properly once they have been repaired. All the cases of repairing will be kept in our system to improve our technicians’ knowledge. Therefore, repairing duration can take less than 30 days. All of our repairing processes are operated in a country therefore this can guarantee the most reasonable price. We also develop preventive maintenance for inverter and remote maintenance via GSM modem.
Extended Warranty Contract (EWC) And Retrofit for CNC Controller
MITSUBISHI ELECTRIC CNC is committed to developing new products and services to meet the needs of customers. Therefore, we offer after-sales service such as EWC (Extended Warranty Contract) or 1-year warranty for CNC Controller for the best value of our customers. We also provide Retrofit service for customers who want to increase an efficiency like having new CNC machine.
Next day shipping
To maximize productivity, Mitsubishi Electric Factory Automation (Thailand) Co., Ltd. provides a fast delivery system to deliver required products to our customers. Most of our orders will be shipped on the next working day of receipt of a purchase order
Skill Standard Test Center: PLC Level 1
Skill Standard Test Center: Programmable Logic Controller (Programmable Logic Controller: PLC) Level 1, which is the first to be licensed to open as a center for testing labor standards. By focusing on increasing the number of quality labor in Thailand
MELFA Robot Care Program
An annual maintenance program for industrial robots reduces risks from unintentional stops that may affect production. It also improves the robot's efficiency, increases productivity, and extends the lifespan of the robot for a longer period.
Remote Technical Service
An alternative service for customers who face programming issues or failure in performance due to program execution errors., provided by a team of expert engineers from Mitsubishi Electric Factory Automation (Thailand) Co., Ltd., covering all factory automation products such as PLC, Servo, Inverter, Human-Machine Interface(HMIs)-GOT, Vision sensor, Code reader, SCADA system and Industrial robots.
Solutions and program design services.
Solutions and program design services. Focus on development of industrial automation by improving the system in order to work with maximum efficiency according to the concept "Changes for the better" and can be displayed as information that is easy to understand for users with after-sales service. Assure customers that they will receive direct support from the brand owner. and meet all needs according to the plan.